Effective Date: April 14, 2025

At SPI Borescopes, your privacy matters. This Privacy Policy describes how we collect, use, and safeguard your personal information, including data related to SMS communications, when you interact with our website, products, and services.

Table of Contents

1. Information We Collect

When you use our services or visit our website, we may collect personal details such as your name, email address, phone number, and your shipping and billing addresses. We also gather order history and purchase details, while payment information is securely processed through trusted third-party providers. Additionally, we collect technical data like your IP address, browser type, and device information to help us improve our site and services. If you choose to opt into text message updates, we also collect your mobile number and record your SMS consent status.

2. How We Use Your Information

Your information enables us to fulfill and manage your orders, provide customer support, send order confirmations and shipping updates, and ensure the smooth operation of our services. With your consent, we may also send promotional emails or updates. Data collected from your site usage helps us enhance user experience. We use your information strictly for purposes that are relevant to your interactions with SPI Borescopes, and in compliance with applicable laws.

3. SMS Data Collection & Consent

Customers who opt into receiving SMS communications may receive up to 5 SMS messages a week.  If you opt in to receive SMS message communications from us, we will collect your mobile number along with your explicit consent to receive SMS messages. These messages may include important updates such as order confirmations, delivery information, and demo scheduling. SPI Borescopes does not share or sell SMS consent or mobile numbers with third parties or affiliates for marketing purposes. You can opt out at any time by replying “STOP” to any message, or request assistance by replying “HELP.” Message and data rates may apply, and opting into SMS messages is not a condition of purchase.

4. Sharing of Personal Information

We do not sell or rent your personal information. However, we may share your data with trusted third-party service providers who assist with essential business functions such as payment processing, order fulfillment, and shipping. These providers are contractually obligated to keep your information confidential and to use it only as needed to support our services. We may also share personal data when required by law or to protect our legal rights.

5. Your Choices & Rights

You have the right to access, correct, or delete your personal information by contacting us directly. If you no longer wish to receive marketing emails, you may unsubscribe using the link provided in those emails. To opt out of communications, simply reply “STOP.” If you have questions about your data or wish to exercise your rights, you may reach us at info@spiborescopes.com.

6. Data Security

We take your security seriously. SPI Borescopes uses industry-standard security technologies and best practices to protect your personal information from unauthorized access, misuse, or loss. While no system is completely immune to risk, we are committed to protecting your data with a high level of diligence and care.

7. Compliance with U.S. Law (CCPA and CPRA)

SPI Borescopes voluntarily complies with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). In line with these laws, we are committed to transparency regarding the data we collect, use, and share. We honor requests from U.S. residents to access or delete their personal data, subject to verification and legal retention requirements. We do not sell or share personal data — including SMS consent — with third parties for marketing. SPI also ensures that no user is treated unfairly for exercising their privacy rights and that we only collect the data necessary to run our business effectively.

8. Compliance with Canadian Law (PIPEDA)

For users in Canada, we follow the guidelines established under the Personal Information Protection and Electronic Documents Act (PIPEDA). We collect, use, and disclose personal information only for purposes considered reasonable under the law, and always with your knowledge and consent. You have the right to access and correct your personal data, and you may withdraw your consent at any time, subject to any legal or contractual restrictions. We retain personal information only as long as necessary and take reasonable steps to store it securely. Canadian residents may contact us at info@spiborescopes.com to exercise their rights.

9. TCPA Compliance

SPI Borescopes adheres to the Telephone Consumer Protection Act (TCPA) as well as wireless carrier guidelines in the United States. We obtain express written consent before sending any SMS communications for marketing purposes. SMS consent is clearly optional and never a condition of purchase. We always provide a straightforward method to unsubscribe from text communications by replying “STOP.” We do not share or sell SMS consent with affiliates or third parties for marketing, reinforcing our commitment to privacy and regulatory compliance.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we manage your data, please contact us:

Website: www.spiborescopes.com
Email: info@spiborescopes.com
Address: 14 NE 1st Avenue, Suite 512, Miami, FL 33132